Why CFT Care

The transparency of everything we do drives Quality Assurance and Compliance. Central to each process, it delivers high standards and empowers individuals to have an ‘ordinary lift’….

We believe that individuals being supported should be provided with a safe environment, embracing all relevant aspects of their life, meeting their needs, and expectations. This includes being assured that on any occasion where the service standard falls below that which could reasonably be expected, there are systems in place to address this.

Compliments or comments in relation to any aspect of the service or staff are welcomed and will be used to further improve standards.

Individuals being supported, or those acting on their behalf, can make comments, complaints and compliments and can be confident that they are listened to and dealt with effectively.

We recognize that complaints are not personal criticism and see them as an opportunity to improve the standard of our service.

• Highest quality buildings and facilities
• Multiple communal areas and gardens
• Flexible living options
• Personal choice balanced with Duty of Care
• Person Centered approaches
• Active and Fulfilled Days
• Continuous development opportunities.